About Conversation Design
Everyday, at work and at home you're having conversations. Some may be good, some may be painful. Some may be one-sided, some might feel more equal. Most are not designed.
Design just means trying to make things better, on purpose.
In conversation, there can be multiple people involved and time scales vary. Designing conversations skillfully and intentionally means taking a fresh approach to applying the tools of user experience design and design thinking.
I like to design conversations. For groups big and small, for big challenges and nitty-gritty issues.
And I like to leave many conversations undesigned. Which is a design choice, after all! I craft workshops, learning experiences, and innovation systems for teams and organizations. I also coach people in facilitation skills and run the Conversation Factory podcast, where I feed my head and your head about the edges and corners of conversation design. I've been a design strategist, ux designer, entrepreneur and an independant facilitator.
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