What is a conversation made of? And if we want to change it, shift it, transform it, how might we do it? What levers of design are at hand to pull and push to create that change? These nine factors are not complete or exhaustive. They are simply the nine ways I’ve found to be most effective to transform dialogue one on one, in teams, workshop groups and organizations. Being intentional about our conversation design choices is the first step towards hosting more effective and transformational conversations.
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