Today's Episode is a bit...unusual. My friend Gabe Gloge is interviewing me, so I'll be yapping a lot more than normal! His company, cultivate.me, helps organizations become learning organizations by breaking jobs into skills...and we try to do this for some conversation design skills! We talk about how to break down engagements into discrete steps, tools and triggers, how a reflective practice accumulates benefits over time and how mathematical reasoning figures in all this. Enjoy!
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